About Us

About Us
Our History: Rockford Merchantile Agency, Inc. was founded as a trading company in 1908 and evolved into a
collection agency during the 1950's while owned by the Hocking family. Subsequently owned by Jim Kelley
and AMCORE Financial Inc., in 1998 the company was purchased by its present owner the Brown Family.

Our Vision: Effective collections begin and end with the professional, honest and conscientious partnerships
formed with our clients. Our responsibility is to provide the best possible service for reasonable compensation.

Leadership: The current President/CEO of Rockford Mercantile has held that position since 1993. He has
over 40 years experience in the Credit and Collection Industry coming to RMA from
Monogram Retailer Credit Services, Inc/GE Capital, FKA Montgomery Ward having served
as Vice President from 1969-1989.

Sales Executive: RMA is privileged to have in its employ a sales professional with over 30+ years experience
in the Sales and Marketing arena with 24+ years tenured with RMA.

Management Staff: Is comprised of the Collection Manager who is a seasoned veteran with 21 years experience
in the Collection Industry.  Our Client Services Manager who finds satisfaction in ensuring the needs of RMA’s clientele
has been met for the past 26 years and RMA’s Compliance Officer who has a keen ability to recognize and avert potential
compliance problems with 21 years of service.  On average 22 years of Managerial experience, that’s a pretty
deep bench, if we do say so ourselves.